Returns

Returns And Exchanges

At Shop Tools, we stand behind what we make and sell. If there’s an issue with your order, we’ll work with you to make it right.

Returns

We offer a 14-day return period from the date you receive your item for eligible returns.

• To be eligible for a return, items must:
• Be unused and in the same condition as received
• Be returned in original packaging where possible
• Include proof of purchase
• Have a return request approved before sending the item back
• Items returned without prior approval may not be accepted

To request a return, please contact us via the details on our website with your order number and a brief description of the issue.

Made-to-Order & Custom Items

Many Shop Tools products are 3D printed to order, and some items may be custom-designed.

Because of this:

• Custom or made-to-order items are not eligible for change-of-mind returns
  
• Returns or refunds on these items will only be offered if the product is faulty, damaged, or not as described
  

If you’re unsure whether a product is custom or made to order, please get in touch before purchasing.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

• Damaged in transit
  
• Faulty
  
• Incorrect or missing
  

Contact us within a reasonable timeframe and we’ll arrange a replacement, repair, or refund as appropriate. Where applicable, return shipping costs for faulty or incorrect items will be covered by Shop Tools.

Change of Mind Returns

For eligible non-custom, non-made-to-order items:

• Return shipping costs are the responsibility of the customer
  
• Original shipping costs are non-refundable
  
• Items must be returned in a saleable condition
  

A restocking fee may apply where items are returned without fault.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method
  
• Please allow up to 10 business days for the refund to be processed
  
• Banks and payment providers may take additional time to finalise the refund
  

Exchanges

We don’t offer direct exchanges. The fastest way to get a different item is to return the original (if eligible) and place a new order.

International Orders

For international orders, return shipping costs and duties are the responsibility of the customer unless the item is faulty or incorrect.

Questions?

If you’re unsure about a product, fitment, or whether something is right for your setup, we strongly recommend contacting us before ordering. We’re always happy to help you get it right the first time.